Privacy Policy

MyCoach.ae Privacy Policy

Effective Date: June 09, 2025

MyCoach.ae (“we”, “our”, “us”, or “the Platform”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our website and services in accordance with the applicable laws of the United Arab Emirates (UAE).

1. Information We Collect

Information You Provide:

Account Information: Name, email address, phone number, location, password, and profile details when you sign up.
Coach Information: Certification documents, services, pricing, availability, bank details for subscription payments.
Client Information: Booking details, contact information, and health declarations where applicable.
Payment Information: We collect limited payment details processed securely via our third-party payment processors.

Information We Collect Automatically:

IP address, device type, browser type, and usage patterns when you interact with our website.
Cookies and similar technologies to enhance your experience and analytics.

2. How We Use Your Information

We use your personal data to:

Create and manage your account.
Facilitate listings, bookings, and subscription payments.
Provide customer support.
Send transactional notifications (e.g., booking confirmations, payment receipts).
Improve platform functionality and user experience.
Comply with legal obligations under UAE law.

We do not sell your personal data to third parties.

3. Legal Basis for Processing

We process your personal data based on:

Consent (e.g., newsletter subscriptions).
Contractual necessity (e.g., managing your bookings and subscriptions).
Legitimate interests (e.g., platform improvements, fraud prevention).
Legal compliance with applicable UAE regulations.

4. Sharing Your Information

We may share your information with:

Coaches you book sessions with.
Third-party service providers (e.g., payment processors, cloud hosting providers) strictly for operational purposes.
Legal authorities if required by UAE law, court orders, or to protect our rights.

5. Data Retention

We retain your personal data for as long as necessary to:

Provide services and manage your account.
Comply with legal and regulatory obligations under UAE laws.
Resolve disputes and enforce agreements. You may request data deletion, subject to legal retention requirements.

6. Your Rights

Subject to UAE laws, you have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request data deletion under specific circumstances.
Object to or restrict processing in certain situations. To exercise your rights, contact us at admin@mycoach.ae

7. Data Security

We implement industry-standard security measures, including:

Encryption of data in transit.
Secure payment processing.
Access control to your personal data within our organization.

While we take reasonable steps to protect your data, no online system is completely secure, and we encourage you to use strong passwords and safeguard your account credentials.

8. Children’s Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal data from children under 18. If we discover that we have collected data from a minor, we will delete it promptly.

9. International Transfers

Your data may be processed and stored in servers located within or outside the UAE. We ensure appropriate safeguards to protect your data during such transfers in compliance with applicable laws.

10. Cookies Policy

We use cookies and similar technologies to:

Remember your preferences.
Authenticate your session.
Analyse website traffic to improve our services. You can manage your cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or your dashboard. Continued use of MyCoach.ae after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at admin@mycoach.ae